Privacy Statement

At Home USA Inc. (At Home) is committed to your satisfaction. We take your privacy very seriously and strive to make the AtHome.com experience both enjoyable and trustworthy. This privacy policy may be updated from time to time and the date will be clearly denoted here. (October 30th, 2012)

Explanation of Personal Information

At Home USA Inc. is not in the business of collecting your personal information. Personal information refers to information freely given on our site, such as name, phone number, address, email address, credit card information for purchases and unique identifier information (user name and password), if you choose to create an account with us. Please note that some "freely given" information is required to complete transactions on our site. Should you choose not to give this information, you may not be able to enjoy all functions of AtHome.com.

What Types of Information At Home Collects

  • Your domain name (where you are logging on from, i.e., AOL, etc.)
  • Your email address, when given for transaction or survey purposes, as part of your At Home Account registration, or if you correspond with us directly
  • Your personal information (as outlined above)
  • Transaction order information and history. You may also access this information if you are a registered At Home USA Inc. user and log on to your account.

Why We Collect This Information

  • We collect information about your domain name for statistical, internal reporting purposes only. This information is used to create ways to serve you better.
  • Email address, when provided, is maintained to keep in contact with you about issues, including but not limited to: order confirmation and status, credit card issues, shipping address verification, and, if you choose, sending you information on upcoming specials (sometimes online only) that you may be interested in. Beyond order/transaction-related emails, you will always have the opportunity to decline receiving email from us. Any special interest email you may receive will also include "opt out" instructions. If you choose to "opt out" we will promptly remove you from our promotional email address list.
  • Except as provided below, personal Information is kept strictly confidential and is not sold or distributed to outside parties. However, with your permission, given during checkout or at your request you may choose to be contacted by one of our Independent Sales Representatives, that will provide you with an even higher and more personalized level of customer service. You may also "opt out" or choose not to be contacted by a HomeStyle Specialist. If you believe you have been contacted by someone that might have procured (illegally) or claims he/she procured your information from us, please contact us immediately at info@athome.com.
  • Information on your athome.com experience, including but not limited to the length of each visit, how often you visit, which areas of our site you visit, and items that you purchase, is collected solely for the purpose of making your At Home USA Inc. experience the best it can be. This data helps us make better choices about the information we include on our site.
  • At Home USA Inc. reserves the right to use customer information for uses not previously disclosed in our privacy policy. However, before doing so, we will always update this policy to reflect such changes and provide you with the ability to "opt out". If you are concerned with how your information is used, please review this policy periodically.

Cookies - What They Are and How We Use Them

Cookies are essential "invisible" data files that act as an electronic messenger between your computer and our web site. Cookies enable us to save personal information about you on your computer. The most basic cookie tracks what is in your shopping basket. They are also used for our convenient account option which saves you time, as you will not have to re-input your Personal Information each time you visit or shop with us. Cookies store your personal information for you. All Internet browsers have a notification option to let you know when an "invisible" cookie is being sent to you. Through your browser options you can choose not to accept the cookie. However, in not accepting the cookie, you may not be able to experience all functions of athome.com.

Data Security

At Home USA Inc. is committed to the privacy and integrity of our e-commerce transaction experience. We use industry-standard, encryption technologies when transferring and receiving customer data exchanged within our site. We have appropriate security measures in place in our physical facilities to protect against loss, misuse or alteration of information we have collected from you at our site.

Third Parties Access to Personal Information

In order to fulfill your orders, your shipping address information must be provided to our shipping providers and is only used to successfully deliver your order. At Home USA Inc. may also provide aggregate statistical information to our product vendors. This information does not include your personal information. We may enter into strategic marketing alliances or partnerships with third parties and vendors who may be given access to personal information, including your name, address, telephone number and email for the purpose of providing you information regarding products, press releases, advertising and services that we think will be of interest to you. In connection with strategic marketing alliances or partnerships, we will retain all ownership rights to the Information, and we will not share information regarding your Social Security number or other personal financial data. If you feel your personal mailing information has been misused by one of our shipping providers or other partners, please email info@athome.com.

Notice of New Services and Changes

Occasionally, we may also use the information we collect to notify you about important changes to our web site; new services and special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by following the included "opt out" instructions when you receive such an offer or by sending us an email request at info@athome.com.

At Home USA Inc. Account

For your convenience we offer the option to create an account at our site. In addition to enjoying many benefits exclusive to account holders, you will not need to re-enter your personal information each time you shop with us, as it will be stored for you and accessed with a user name and password of your choosing. Having your credit card information stored is completely optional. You can access and amend your personal information at any time on our site. You may also log on to see the status of your online orders and purchase history. If, at any time, you choose to cancel your At Home USA Inc. account, simply submit your request in writing to the address listed at the end of this privacy policy.

Scope of At Home USA Inc.'s Privacy Policy

For your convenience, At Home USA Inc. has made all of our content and e-commerce capabilities available on our Lifestyle Consultants' web sites as well, and this policy extends to all transactions conducted at those sites.

Children's Policy

At Home USA Inc. encourages all parents/guardians to supervise their child's Internet activities. In this light, children under age 18 are not allowed to participate in athome.com online surveys or e-commerce activities of any kind.

Your Consent

By using our web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

Contact Us

At Home USA Inc. takes extensive technical, operational and service precautions to ensure your privacy. However, due to external activities beyond our control, we cannot guarantee 100% privacy. We maintain an "open door" policy to all visitors to resolve any privacy issues should they arise as a result of visiting our site. If you feel we are not following our stated privacy policy, please contact us at:

At Home USA Inc.
5625 West 115th Street
Alsip, IL 60803
info@athome.com