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BOPIS Delivery BOPIS Delivery
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Description of Service:
Buy Online and Pick Up Curbside or In Store allows you to shop online and pick up your order from your local store for free. For same day pick up, order by 5pm.
How to Select:
Locate and select your store, select the "FREE Store Pickup" option, then add items to your cart and complete checkout!
What to Expect:
Once your order is ready for pick up, you will receive a “Ready for Pickup” e-mail. Follow the e-mail instructions to go to the store and pick up your order. When you arrive at the store, go to the pick up area under the yellow sign inside the store and show the associate your i.d. Or if picking up curbside click the link in your “Ready for pickup” e-mail to alert the store that you have arrived curbside to pick up your order. You have 4 days to pick up your order once you receive the “Ready for Pickup” e-mail.

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Description of Service:
The Local Delivery feature allows you to shop, purchase online and have your items delivered to your home by our delivery partners .
How to Select:
Locate and select your store, select the "Local Delivery" option, then add items to your cart and complete checkout!
What to Expect:
Typically you should receive your order within 4 business days. Once your order is ready for delivery you will receive text/email updates with your orders status Heavy/bulk orders will receive a phone call w/in 4 days of purchase for delivery to be scheduled.

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Description of Service:
At Home offers the option to have merchandise shipped directly to your home.
How to Select:
Select the “Standard Shipping” option, then add the items to your cart and complete checkout!
What to Expect:
Typically you should receive your order within 4-7 days. Tracking updates and deliveries may be delayed, and our Customer Success Team doesn't have any information beyond what is shown in the tracking. We appreciate your patience while the carrier works to get your order delivered.




Frequently Asked Questions


Free Store Pickup or Curbside

Once your order is ready for pick up, you will receive a “Ready for Pickup” e-mail. Follow the e-mail instructions to go to the store and pick up your order. When you arrive at the store, go to the pick up area under the yellow sign inside the store and show the associate your i.d. Or if picking up curbside click the link in your “Ready for pickup” e-mail to alert the store that you have arrived curbside to pick up your order. Orders will be held for 4 days once you receive the “Ready for Pickup” e-mail. If you need more time, you have the option to extend the pick up window using our digital self-service tool accessible from your order history page or through your "Ready for Pickup" email.

Select items are available for Buy Online, Pick Up Curbside or In Store. Items available will be able to be added to cart for purchase.

Your card will be charged online during checkout.

You will receive a “Ready for Pickup” e-mail. Follow the e-mail instructions to go to the store and pick up your order. When you arrive at the store, go to the pick up area under the yellow sign inside the store and show the associate your i.d. Or if picking up curbside click the link in your “Ready for pickup” e-mail to alert the store that you have arrived curbside to pick up your order. Orders will be held for 4 days once you receive the “Ready for Pickup” e-mail.

Yes. Click the link in your “Ready for pickup” e-mail to alert the store that you have arrived curbside to pick up your order.

You will need the barcode or order number from your confirmation email and a photo I.D.

In addition to yourself, you are able to add one other person to pick up your order during the checkout process. The person who comes to pick up simply needs to bring the order number and a photo I.D.

You have 4 days to pick up your order once you receive the “Ready for Pickup” e-mail. Your order will be canceled after 4 days from the day your order is confirmed. You will not be charged for anything if you don’t pick up your order. If you need more time, you have the option to extend the pick up window using our digital self-service tool accessible from your order history page or through your "Ready for Pickup" email.

No. Once you place an order online, you cannot modify it; however, you can make changes to your order in person at your store.

Yes. You can cancel eligible items from your order by using our digital self-service tool accessible from your order history page.

We will send you an e-mail to inform you if any items in your order are unable to be fulfilled. Your card will not be charged for any items unable to be fulfilled.

Your card will be charged when you receive the "Read for pickup" email.

If using an At Home Credit Card to place a store pick up order, the entire order will be charged to your card when you submit the order.

No. You must pick up your order from the store selected at time of purchase.

No. You must pick all items up from a single store location.

You can return unused items in the original packaging to your local store for free within of within 60 days (90 days if you're an Insider Perks member) with proof of purchase through your Insider Perks account or credit card or receipt and a valid ID. If your purchase cannot be verified, you'll be issued a store credit based on the current price of the item(s).

Christmas merchandise returned after December 25 will be refunded at the current price of the item(s). We are unable to accept returns on mattresses, adjustable sofas, futons, pillows and cushions without all of their tags, pre-cut fabric or items ticketed “all sales final.” We do not provide exchanges or price adjustments.

If you have any questions or concerns about returning an online order, please reach out to our Customer Care team by submitting a form here.

Yes. Some exclusions apply.

No. At this time, gift cards are eligible for in-store use.

Shipping

Select items are available for shipping. Items available will be able to be added to cart for purchase.

Shipping options and costs vary. Click here for more information.

Typically you should receive your order within 4-7 days.

No. Once you place an order online, you cannot modify it.

No. Once you place an order online, you cannot cancel it. Please review our return policy here.

We will send you an e-mail to inform you if any items in your order are unable to be fulfilled. Your card will not be charged for any items unable to be fulfilled.

Your card will be charged when your order is packaged.  Please note, ship to home orders may ship at different times and/or in multiple packages. The shipping fee will only be charged once.

If using an At Home Credit Card to place a shipping order, the entire order will be charged to your card when you submit the order.

Please feel free to submit a form here to get in contact with a member of our Customer Care team.

You can return items shipped to your home at your local store for free or ship back your order by initiating a return using our digital self-service tool accessible from your order history page. Please note, all shipped back returns will incur a $9.99 return shipping fee which will be deducted from your total return amount upon receipt of your order.

Returns of unused items in the original packaging will be full refunded within 60 days (90 days if you're an Insider Perks member) with proof of purchase through your Insider Perks account or credit card or receipt and a valid ID. If your purchase cannot be verified, you'll be issued a store credit based on the current price of the item(s).

Christmas merchandise returned after December 25 will be refunded at the current price of the item(s). We are unable to accept returns on mattresses, adjustable sofas, futons, pillows and cushions without all of their tags, pre-cut fabric or items ticketed “all sales final.” We do not provide exchanges or price adjustments.

If you have any questions or concerns about returning an online order, please reach out to our Customer Care team by submitting a form here.

Yes. Some exclusions apply.

No. At this time, gift cards are eligible for in-store use.

Local Delivery

Typically you should receive your order within 4 business days. Once your order is ready for delivery you will receive text or email updates with your orders status.

Heavy and bulk orders will receive a phone call within 4 days of purchase for delivery to be scheduled.

Select items are available for delivery. Items available will be able to be added to cart for purchase.

Delivery costs vary based on the quantity, size of the item(s) and the distance for delivery.

Typically items are delivered within 4 days once the order has been processed and is ready for delivery.

Yes. You can cancel eligible items from your order by using our digital self-service tool accessible from your order history page.

Your card will be charged when your item(s) are packaged by the store and ready for the delivery partner to schedule the delivery.

If using an At Home Credit Card to place a local delivery order, the entire order will be charged to your card when you submit the order.

You can return unused items in the original packaging to your local store for free within of within 60 days (90 days if you're an Insider Perks member) with proof of purchase through your Insider Perks account or credit card or receipt and a valid ID. If your purchase cannot be varified, you'll be issued a store credit based on the current price of the item(s).

Christmas merchandise returned after December 25 will be refunded at the current price of the item(s). We are unable to accept returns on mattresses, adjustable sofas, futons, pillows and cushions without all of their tags, pre-cut fabric or items ticketed “all sales final.” We do not provide exchanges or price adjustments.

If you have any questions or concerns about returning an online order, please reach out to our Customer Care team by submitting a form here.

No. At this time, gift cards are eligible for in-store use.

At this time, we are unable to specify delivery date. It is based upon the availability of our delivery partners. For big and heavy items (like furniture) they will reach out to to schedule delivery once the order is placed. Smaller local delivery orders are usually delivered same-day or next day.

Our delivery partner, PICKUP has 4 days from the date the customer orders to get the delivery scheduled, picked up and delivered.

Deliveries are scheduled based on availability of drivers. They will deliver any day of the week.

Delivery windows vary based on availability.

You will be contacted for large delivery items by our delivery partner, PICKUP, with a window timeframe for the delivery.

You do not need to be present for small deliveries. For larger deliveries like furniture you will need to be present.

No, not at this time.

Back to Campus Extended Hold

At Home is expanding Buy Online Pick Up In-Store to include an extended hold time. College students can place an order for all their campus needs and pick it up when they're moving to school.

STEP 1: Choose your pick up store near campus
STEP 2: Shop online & find everything you need to make your dorm room complete
STEP 3: Choose to extend your pick up and we will hold your items fur up to 60 days
STEP 4: Pick up your items at the store you chose closest to campus

Unavailable items can still be ordered by having them shipped to an address of your choice. Shipping will happen at time of purchase and item(s) will be received within 4-7 days. Shipping options and costs vary. Click here for more information.

Changes to your order cannot be made once the order is placed.

If you need to come later, you can extend your pickup date by using our digital self-service tool accessible from your order history page.

Your card will be charged when you receive the "Read for pickup" email.

If using an At Home Credit Card to place an extended pick up order, the entire order will be charged to your card when you submit the order. Our 60-day (or 90-days for Insider Perks Members) return policy starts from when you pick up your items.

You can return unused items in the original packaging to your local store for free within 60 days from the day you pick up your items  (90 days if you're an Insider Perks member) with proof of purchase through your Insider Perks account, credit card or receipt and a valid ID. If your purchase cannot be verified, you'll be issued a store credit based on the current price of the item(s). The return policy starts from when you pick up your item(s).

Christmas merchandise returned after December 25 will be refunded at the current price of the item(s). We are unable to accept returns on mattresses, adjustable sofas, futons, pillows and cushions without all of their tags, pre-cut fabric or items ticketed “all sales final.” We do not provide exchanges or price adjustments.

If you have any questions or concerns about returning an online order, please reach out to our Customer Care team by submitting a form here.

App

Click here to download the At Home App.

The At Home App is free!

You can shop At Home from the At Home App, our website www.athome.com, or in a store near you.

Of course! Just enter your credentials on the login page and submit. You will see your existing items in your cart and order history.

If you prefer, you may check out as guest. However, some features are only available to logged-in users.

Yes. You can see your previous online order history in the app; however, you cannot view previous store purchases in the app at this time.