Love the bench, Lancaster store has worst customer svc ever
Went to Lancaster store since the one close to me didn't have the bench. There was two benches down low but both of them had grease and smudge marks on them. The other two were up on the highest shelf. Could not find anyone around to help get them down to inspect. Walked all the way back up to the registers, no one there either (not even a cashier?) Finally found someone and she said she would call someone back to the furniture area to help me. Went back and waited 15 mins, no one came. In the meantime, I moved about twenty things out of the aisle, including an empty cart, benches, boxes, ottomans, etc and moved the employee ladder that was sitting in the aisle down to the items that I wanted to reach. After waiting, I went in search of another employee. Found one loading dishes on a shelf, she said she would call someone to that dept to help me. Went back and waited another 15 mins, still no one. Wanted to just get it myself but I'm short and even the top step on the ladder was not high enough for me to slide it down safely. Went and finally found another employee that was stocking rugs. She pointed for me to 'go over there, the manager with jingly keys could help me'. Could not find anyone with keys, but I did run into an employee coming out of a back room that finally helped me. His name is Michael. He went out of his way and spent 20 minutes helping me. He got the two benches down off the top shelf, one was kinda dirty but the other one was pretty clean. But one leg was very wobbly. No matter what he tried, the leg was wobbly so he took a leg off of one of the other benches and replaced the bad one. He tightened the other legs for me also. Thank you Michael for being the only employee that was pleasant and helpful, wish there were more like him.
Sk
Bel Air, MD
