How To Order for Pickup
1
Choose Pickup
During checkout, select
your store and choose
"Free Store Pickup."
2
Receive Notification
Once your order is ready
for pickup, you'll receive
a "Ready for Pickup" email.
3
Pick Up Order
Once you've received notification,
your order will be ready for you at
the counter at the front of the store.
Can't pick it up that day? No worries, we'll hold your order at the front of the store for 4 days.
When You Arrive, You’ll Need:
A
Photo ID
Government-issued
photo identification
+
B
Order Number
This can be found on your
order confirmation email
or
C
Order Barcode
This can be found on your
order confirmation email
For in-store pickup Skip the line and head straight to the Pickup register closest to the front door.
TWO WAYS TO GET
Same Day or Next Day Delivery
OPTION 1

ORDER DELIVERY
WHILE IN-STORE

Ask an associate for details
and we'll place the order for you.

OPTION 2

ORDER DELIVERY ONLINE
OR ON OUR APP

We make it easy. Scan the item
in-store in the app, place your order and select delivery at checkout.

Product delivery example - Drew Accent Chair, Charcoal

DELIVERY PRICING

Deliveries are $39 or less per delivery when the delivery address is within 40 miles of the store. Select items can be delivered to your home starting at just $10 per delivery.

SAME OR NEXT DAY DELIVERY

Orders placed by 1pm can be eligible for Same Day Delivery. Big & Heavy items will require a delivery window chosen during checkout or by an associate in-store.

CONTACTLESS, FRONT DOOR DELIVERY

Our delivery partner typically delivers to ground level, which may include the front door or garage. Please prepare to coordinate drop-off with the delivery driver when items can't be delivered to a second floor or above.

AT HOME CURRENTLY PARTNERS WITH MULTIPLE DELIVERY SERVICES, AND TRACKING INFORMATION WILL BE PROVIDED VIA EMAIL.

Standard Shipping

Standard Shipping allows you to shop online and have items shipped to your home if you don't live near one of our stores, or if one or more of your items isn't available nearby.

WHAT TO EXPECT

We don't currently ship to Hawaii, Alaska, U.S. territories, APO/FPO, Canada or any other international addresses. Orders arrive in 3-5 days. Items may ship in multiple boxes on different days due to varied fulfillment locations. Check your shipment confirmation email for tracking and delivery details.

PRICING

$19.99 shipping on orders over $150. Oversized products may include an additional surcharge.

Order Amount Shipping Charge
$0 - 19.99 $6.99
$20 - $44.99 $13.99
$45 - $79.99 $16.99
$80 - $149.99 $18.99
Greater than $150.00 $19.99

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Frequently Asked Questions

Buy Online, In-Store Pickup lets you make purchases through athome.com or the At Home mobile app and pick them up at a local At Home store at no extra charge.

Check out At Home's Free Store Pickup option for a range of items, depending on store availability. Most items are eligible for In-Store Pickup. After your intended store is selected during the online shopping experience, our systems will determine if the item(s) are available for pickup. You can also explore other stores with available stock nearby.

Yes. Gift cards can be used to purchase your online order.

Once our associates have prepared your order, we'll communicate that your order is ready for pickup through:
  • Emails
  • Text messages (if you opted to receive text messages in checkout)
    If you don't intend on shopping around during your visit, please wait until you've been notified that your order is ready for pickup. Our team members are hoping to collect all your items as quickly as possible./li>

Please bring your photo ID (state driver's license, military or state ID) and the order number or confirmation email.

We'll send you an email to inform you if any items in your order can't be fulfilled. Your card won't be charge for any items that can't be fulfilled.

Yes, you can designate another person to retrieve your order. You'll need to add them as an alternate pickup person by providing their first and last name. Pickup alternates will need to provide a photo ID (state driver's license, military or state ID) and the order number or confirmation email.

You have four days to pick up your order, starting on the day your order becomes available for pick up. At Home will attempt to communicate with you to ensure you're aware your order is ready before any cancellation occurs. You can also assign someone other than yourself to collect your order by visiting the Order Lookup page.

If you're not completely satisfied with your At Home purchase, you may simply return the merchandise to any At Home store in the US. Please refer to At Home return policy for more information.

Same-day delivery is valid on select orders placed by 3PM local time. Your order will be delivered by Roadie, Uber, Dolly by Taskrabbit or Walmart GoLocal. All orders are subject to driver availability. Your order can be delivered via truck, van or car, depending on the items you order and delivery vendor. Orders aren't eligible for assembly services.

If an item isn't located in time for same day delivery, your delivery may be delayed until the next day. The tracking link included in your delivery email is the best source for real-time delivery tracking.

Check out At Home's Same/ Next Day Delivery option for a range of items, depending on local availability. Most items are eligible for Same/Next Day Delivery. Our systems will determine if the item(s) are available for Same/Next Day Delivery based on your zip code.

Yes. Gift cards can be used to purchase your online order.

Orders with items eligible for same-day delivery must be placed by 3PM local time. Big & Heavy items will require a delivery window chosen during checkout.

We'll send you an email to inform you if any items in your order can't be fulfilled. Your card won't be charged for any items that can't be fulfilled.

Our delivery partners typically deliver to ground level, which may include the front door or garage. Please prepare to coordinate drop off with the delivery driver when items cannot be delivered to a second floor or above.

A customer signature isn't required for delivery.

You'll receive an order confirmation at the time of purchase, and then an update once your order is ready for delivery. We will also send an update once your order has been delivered. For most orders, if you opted to receive text messages during checkout, one of our delivery partners will message you with a tracking link and even more detailed information.

To view the status of your order, please click on tracking link included in your delivery email for real-time delivery tracking or visit the Order Lookup page.

If you're not completely satisfied with your At Home purchase, you may simply return the merchandise to any At Home store in the US. Please refer to At Home return policy for more information.

Please feel free to submit a form here to get in contact with a member of our Customer Care team.

Check out At Home's Shipping option for a range of items. Many items are eligible for Shipping. After selecting the product you would like, our systems will determine if the item is available for shipping.

Shipping surcharges are added due to the size and weight of certain items selected. This fee helps cover the additional costs of shipping and handling for larger or heavier items.

Yes. Gift cards can be used to purchase your online order.

We do not currently ship to Hawaii, Alaska, U.S. territories, APO/FPO, Canada or any other international addresses.

You can expect most orders to be delivered to your shipping address 3 to 5 days after your order has been processed.

We'll send you an email to inform you if any items in your order can't be fulfilled. Your card won't be charge for any items that can't be fulfilled.

To view the status of your order, visit the Order Lookup page.

If you're not completely satisfied with your At Home purchase, you may visit the Order Lookup page to start the return process or simply return the merchandise to any At Home store in the US. Please refer to At Home return policy for more information.

Please feel free to submit a form here to get in contact with a member of our Customer Care team.
*Shipping rates shown above apply to most standard delivery zones. Certain delivery addresses, extended service areas, or orders requiring special routing may be subject to a flat-rate shipping fee. Any applicable shipping charges will be displayed during checkout before payment.